CommCore CEO, Andrew Gilman was recently quoted in an article by PR News, Uber Grabs the Wheel and Tries to Steer Its Media Narrative, regarding Uber’s modification to its “private arbitration” written in its term of services regarding passengers, drivers and corporate employees ability to choose how they want to pursue restitution against Uber.
Andy Gilman, president and CEO of CommCore Consulting Group, says that Uber is taking a step-by-step approach to improving its reputation, and that companies that have similar compulsory arbitration clauses have been put on notice.
“It takes an incident like sexual assault to expose the one-sided nature of these compulsory arbitration clauses,” says Gilman. “This will not be the last issue Uber has to clean up to show it is dealing with all issues so that customers will trust the brand.”