One of the more recent viral internet events involves the leaked email rant from a University of Maryland sorority sister. The profane-laced letter quickly went global and is now one of the more popular memes (move over grumpy cat) spawning photos, hilarious videos, and chatter.
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CommCore Blog and News
Posts Tagged: CommCore
Think Before you Tweet
Justin Bieber recently became a social media target – not just someone to follow – after his visit to the Anne Frank House in Amsterdam. He signed the guest book saying he hoped that the teenage Holocaust victim “would have been a belieber,” causing an uproar once it was posted on the museum’s Facebook site.
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Prepared for the Onslaught
The West Clinic of Boston’s Beth Israel Deaconess Hospital was among those institutions affected by the Boston Marathon bombing. Not only did they have to deal with the influx of 24 victims including the suspect who died, Tamarlan Tsarnaev, but with some 1,000 media requests. Read more
“Is This Another One of Your Crazy Drills?”
When the Emergency Room staff at Boston’s Tufts Medical Center heard of explosions at the Boston Marathon, Emergency Management Chief Robert Osgood said staffers turned to him and asked, “Is this another one of your crazy drills?” Read more
Big Mac’s Simple Focus
The story behind McDonald’s new focus on improving service is informative for professional communicators on several fronts:
· McDonald’s executives reduced their analysis of the company’s recent earnings slump with a PowerPoint slide that had three, plain non-jargon words: “Service is Broken.”
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Public Speaking Lessons from the NCAA Basketball Tournament
Isn’t the goal of any speaker to motivate the listener to respond to the information and take action?
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With few exceptions, we’re not just there to hear our own voices – we want results.
Apology…accepted?
One of the most difficult communications challenges is an institutional apology.
Often we are told not to say we’re “sorry” on behalf of an organization if we can get around it, for example by expressing “regret” at an outcome from this problem or that.
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The Communications Gap in Leadership
A new globalstudy of public attitudes by Ketchum Public Relations’ Leadership Communications Monitor reinforces the existence of a gap between organizational leaders and a critical leadership skill – communication ability. Read more
L.A. Times Hacker Case: Will Cyber Attack Litigation Prompt Overhaul of Computer Fraud and Abuse Act?
IT security experts like to say: There are basically two types of organizations when it comes to hacking: Those that have been hacked and know it, and those that have been hacked and don’t know it.
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Interview with Jerry Doyle on Crisis Communications
CommCore Principal, Jerry Doyle, had the opportunity to sit down with Mark Bennett with Twist Mktg to discuss the current state of crisis communications. View the interview on Twist Mktg’s blog. Read more