In recent days we have seen two of the giants of the Wireless world – Apple and Verizon – respond differently to problems with their smartphone products, resulting in different reactions from consumers and the mainstream and trade media. Read more
CommCore Blog and News
Posts Tagged: CommCore Consulting Group
The Communications Conundrum Exposed: The Need To Know vs. The Need To Say No
The recent memo from U. S. Defense Secretary Robert Gates to his colleagues at the Pentagon on how to interact with the media comes as no surprise in the wake of the forced resignation of General Stanley McChrystal as commander of American and Coalition forces in Afghanistan. Read more
Unauthorized Leaks: If It Might Happen, It Most Likely Will
The U.S. Army has announced it is filing new criminal charges against a private who earlier admitted to leaking classified video of an Apache helicopter air strike in Baghdad in 2007 that killed 12 civilians including two journalists: http://nyti.ms/bihbyg Read more
What Was He Thinking?
The Loose Lips lesson seems to be at hazard these days, ignored or forgotten by people who should know better, and whose careers have been sunk as a consequence.
A couple of weeks back it was Hearst newspapers White House Correspondent Helen Thomas. Read more
Lessons from the Helen Thomas Blunder
When Helen Thomas resigned as White House correspondent for Hearst newspapers earlier this month after more than 50 years as a front-row fixture at Presidential news conferences, it signaled more than the end of an era. Read more
McDonald’s Drinking Glass Recall: Crisis Response and Opportunity
McDonald’s recent voluntary recall of 12 million tainted “Shrek”-themed drinking glasses for children illustrates a fundamental rule of crisis communications: crises can bring opportunities, particularly when you have a crisis plan in place and act on it decisively. Read more
Twitter Posts Tick-off British Airways
One of the cardinal rules that both labor and management profess when negotiations begin on contracts or other issues is: We promise that we won’t negotiate these issues in the press.
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The Gulf Oil Spill’s Battle of the Sound Bites and Science
We previously blogged on the BP analogy about trying to place a cap on the leaking oil well in the Gulf of Mexico. Several BP spokespersons stated that placing the cap was akin to performing open heart surgery in 5,000 feet of water.
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Is The NFL Brand Bullet-Proof?
“Athletes Behaving Badly” isn’t a TV Reality Show yet, but it could be. The National Football League’s brand is like Teflon — unblemished — but could it be?
NFL Commissioner Roger Goodell has had a lot of practice protecting his brand from crises of late. Read more
CLASH OF SPONSORS IN MEMPHIS
You would think the Professional Golf Association (PGA) has had enough of controversy, what with Tiger this and Tiger that.
So making a tempest out of a teapot would seem to be against the PGA brand’s interest. Read more