Establishing a communications “war room” in a crisis is one of the first tactical steps to get on top of a fast breaking situation.
It’s essential to have a central place for a crisis team.
Read more CommCore Blog and News
Crisis Management: The Importance of Planning
Twitter Posts Tick-off British Airways
One of the cardinal rules that both labor and management profess when negotiations begin on contracts or other issues is: We promise that we won’t negotiate these issues in the press.
Read more The Gulf Oil Spill’s Battle of the Sound Bites and Science
We previously blogged on the BP analogy about trying to place a cap on the leaking oil well in the Gulf of Mexico. Several BP spokespersons stated that placing the cap was akin to performing open heart surgery in 5,000 feet of water.
Read more The CEO Scorecard: Measuring CEO Reputation
CEOs on the hot seat is a regular photo opp this month. The recent litany began with GM, Chrysler and Ford flying into DC on their private jets. Next came the Wall Street banks. Read more
Is The NFL Brand Bullet-Proof?
“Athletes Behaving Badly” isn’t a TV Reality Show yet, but it could be. The National Football League’s brand is like Teflon — unblemished — but could it be?
NFL Commissioner Roger Goodell has had a lot of practice protecting his brand from crises of late. Read more
CRITICAL MASS OF CRISES
If you thought Toyota and Tiger were the crises for this year, they were only the appetizers for the menu that is May 2010. There are so many going on right now that most can’t even get to the front page of the traditional newspapers.
Read more CLASH OF SPONSORS IN MEMPHIS
You would think the Professional Golf Association (PGA) has had enough of controversy, what with Tiger this and Tiger that.
So making a tempest out of a teapot would seem to be against the PGA brand’s interest. Read more
Toyota and Tiger – mid course Crisis updates
Tiger played golf and kept the focus on the links. Toyota hit another bump with another quality problem.
The crises for Tiger Woods and the Toyota brands are far from over.
Read more The West Virginia Mining Disaster: A CEO’s Response
So far the responses from the Massey Energy Company related to the tragedy at the Upper Big Branch coal mine in West Virginia play right into the media’s need for winners and losers/victims and villains and will keep the issue in play longer. Read more