CommCore Blog and News

Learning from the first crisis: Don’t make the same mistakes twice

Virginia Tech’s shooting massacre in 2007 changed the way universities and other public institutions respond to crises.  As a result of the slow, manual campus warning system in place on the day a deranged gunman killed 32 people, emergency and crisis response leaders more rapid alert protocols, adding blast texts and emails along with other traditional warnings. Read more

Gaining customers and reputation: #Overthe405?

Kudos to JetBlue for seizing a marketing victory from the jaws of a potential crisis. Just before Los Angeles transportation authorities shut down Interstate 405 (The 405), for 53 hours of repairs, Jet Blue soared onto the scene offering $4 flights from Burbank to Long Beach to bypass the traffic snarl up.
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